HAULa Help Center

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Find answers about booking, driving, payments, safety, and HAULa policies.

Frequently asked questions

Find answers here.

Have more questions? Reach out!

For HAULa Drivers

What type of vehicle do I need to drive for HAULa?

You’ll need a vehicle capable of towing oversized loads to be a HAULa Driver. That could be a: · Sedan, SUV, or Minivan (low towing capacity) · Pickup truck (with or without trailers) · Utility van · Box truck · Flatbed truck

Do I need a special license or certification to drive for HAULa?

You will need to show proof of a valid driver’s license and insurance for your vehicle that meets our insurance requirements. No, if you drive an SUV, van, pick-up truck, box truck or flatbed, your regular driver’s license is sufficient. However, If you have a larger vehicle that requires a CDL license, you’ll need to show proof of this before hauling.

What are the requirements for being a HAULa driver?

Age: You must be at least 21 years old License: Valid driver’s license. No transport of items with a total weight over 10,000lbs, even if you have a CDL. Insurance: Proof of sufficient vehicle insurance Background Check: Clear driving and criminal background checks. Registration: Proof of vehicle and trailer registration Experience: While not mandatory, prior hauling or towing experience is a plus.

How do I get started?

Download the HAULa app and create your profile, including your vehicle and trailer specifications and verification documents.

How do I find and book a haul?

Browse local hauling requests and choose jobs based on size, distance, and payout.

How often do I need to haul?

As little or as often as you’d like. There are no minimum or maximum hours.

How much can I earn?

Take our Driver Earning Potential Assessment to see how much you can earn. {I will provide city specific pricing}

How will I get paid?

You will be paid electronically as soon as delivery is confirmed! {Payouts every 5 days} Payments are processed securely through the app, and earnings are deposited directly into your account.

What if I show up to a haul and no one is there?

If no one shows up within 30 minutes of you arriving at the delivery location, contact us (contact@haula.app). We will arrange for the item to be unloaded from your vehicle or trailer, or have you deliver the item back to the pick-up address. You will be compensated at the hourly rate for the haul {link to city calculation}.

Do I need to have special insurance?

Your insurance will need to be verified and meet the minimum requirements to be a HAULa driver. {link to minimum insurance requirements}

What will I be expected to do for each haul?

Before accepting a customer’s haul request, you will be able to review the requirements. You will have to verify that you have the appropriate equipment, vehicle, and ability to complete the request. After accepting the request, you will need to drive to the pick-up address at the set time and park close to where the item(s) to be transported is located. The customer will be responsible for loading the item(s) unless you have agreed to assist. Once the item has been loaded, it must be secured. It will be your obligation as the HAULa Driver to ensure that the item(s) is properly loaded and secured before transport can begin. The customer may assist and provide securing straps or tie-downs, but it will ultimately be your responsibility that the item(s) will not become loose and fall off the trailer or vehicle, or that item(s) location on the trailer or vehicle will create a hazard (ex. cause vehicle or trailer to fishtail or hang too far off the trailer or vehicle). The HAULa Driver will transport the customer’s item(s) to the delivery location, where the customer will unload the item(s) unless you have agreed to assist. After the item(s) have been unloaded the request will be completed.

If I drive for HAULa can I still drive for other apps or companies?

Yes.

What should I do if something is damaged or lost during the haul?

Contact us {link}.

Can I pick up and haul multiple deliveries at the same time?

Yes.

Are there any limits on what I can haul?

Yes. Here is a list of items {link} that you can haul when you agree to a HAULa request. No loads over 10,000lbs should be accepted. If you believe item(s) in a request are over 10,000lbs or violates our Terms of Service {link} please contact us {link - email}. Initial list of items that can be transported (all must be under 10,000lbs): Snowmobiles Golf Carts ATVs Small Boats Kayaks/Canoes Building Materials (under 5,000lbs) Bicycles/Motorbikes Lawnmowers Furniture/Sealed Boxes (under 5,000lbs) Jet Skis Equipment (under 5,000lbs) Appliances

For Users

How do I post a hauling job?

Posting a hauling job is quick and easy. Simply open the HAULa app, follow the step-by-step prompts to tell us what you need picked up, where it is located, and where it is going. Once your request is submitted, we will notify available local HAULa drivers and match you with a trusted driver who can complete your job.

How are drivers selected?

Every HAULa driver goes through a screening and approval process before they can accept jobs. Drivers are required to provide their personal information, vehicle details, and any trailer information, as well as pass criminal and driving background checks. Once approved, they can begin accepting hauling requests through the app.

How much does it cost?

HAULa offers transparent, upfront pricing with no hidden fees. Your total cost is calculated based on factors such as the type and size of the items, travel distance, and any additional services requested. You will see your price before confirming your booking, so you know exactly what to expect. For more details, visit our Rates page.

Are my items insured during transit?

Yes. Items transported through HAULa are insured during transit, giving you added peace of mind while your haul is being completed. Our goal is to ensure your items are handled safely and delivered with care from pickup to drop-off.

Can I track my delivery?

Yes. You will receive real-time updates throughout the delivery process, including when your driver is on the way to the pickup location, when your items have been picked up, while they are in transit, and once they have been delivered. You can also call or message your driver directly through the app while your request is being completed.

What if my driver doesn’t show up at the agreed-upon location or time?

You can contact your driver directly through the app via message to check their status. If you are unable to reach them or the issue is not resolved, please contact our support team at contact@haula.app or report the issue directly in the app so we can assist you.

What items can I have hauled?

HAULa can help transport a wide variety of items, including furniture, appliances, mattresses, building materials, yard waste, retail purchases, and more. If you are unsure whether your item can be hauled, simply submit your request in the app or contact our support team.

How soon can my hauling job be completed?

Many hauling requests can be completed the same day, depending on driver availability in your area. When submitting your request, you will be able to choose a pickup time that works best for you.

Do I need to be present for pickup or delivery?

In most cases, yes, or you can designate someone else to be present. If you need a contactless pickup or delivery, you can include special instructions when creating your request.

What if I need to cancel or change my request?

You can modify or cancel your request through the app before a driver has started the job. Depending on when the cancellation occurs, cancellation fees may apply.

Technical Questions

What devices are compatible with the app?

Any mobile device that is able to download the app through either the Apple or Google app stores.

How do I report a bug or issue?

Please use the information provided on our website’s Contact Us page or in the Help section of the app.

Is there a rating system for HAULa Drivers and/or users?

Yes, after a transportation request has been completed both will be able to rate their experience.

Safety & Support

How do you ensure safety for HAULa drivers and users?

HAULa drivers are required to submit to a criminal and driving background check before being approved to accept hauling requests in the app. HAULa drivers can refuse or cancel hauling requests if they are uncomfortable at any point. If issues arise, contact our support team at contact@haula.app

What if there is an issue during a haul?

If it is an emergency situation, contact 911 immediately. If it is not an emergency situation (or after the emergency has been addressed) contact our support team at contact@haula.app or report it in the app

Can I cancel a haul?

Yes, please follow the in-app procedures to cancel a request. Fees may be incurred if a cancel request is submitted after the driver has accepted.

How do payments work?

All payments occur within the app using Stripe. No cash transactions should be conducted between the driver and customer.

Policies

HAULa policies and terms.

Cancellation Policy

Last Updated: March 1, 2025

1. Cancellation by Customers

Customers may cancel a haul request at any time before the driver is en route to the pickup location. However, certain fees may apply depending on the timing of the cancellation.

1.1 Standard Cancellation Fees

Before a driver accepts the request: No charge. After a driver has accepted but before the driver is en route: A small cancellation fee may apply if canceled more than 3 minutes after acceptance. After the driver is en route: A cancellation fee will apply to compensate for time and travel expenses. After the driver has arrived at the pickup location: A no-show fee will apply if the customer or their representative fails to meet the driver within 10 minutes. 1.2 Refunds & Disputes

Refunds will not be issued for cancellations after a haul has begun. Customers may dispute a cancellation fee by contacting HAULa support within 7 days of the charge. 2. Cancellation by Drivers

Drivers are expected to complete accepted requests but may cancel under certain conditions.

2.1 Acceptable Reasons for Driver Cancellation

Unsafe or hazardous conditions at the pickup location. Inability to contact the customer after multiple attempts. Vehicle capacity limitations (if the customer has misrepresented haul size/weight). Mechanical failure or unexpected emergencies. 2.2 Consequences for Repeated Cancellations

Excessive cancellations may result in temporary or permanent suspension from the HAULa platform. Cancellations due to misrepresentation by the customer (e.g., incorrect haul size, etc.) will be documented for dispute resolution. 3. No-Show & Waiting Time Policy

To ensure fairness, HAULa has a strict no-show policy for both customers and drivers.

3.1 Customer No-Show Policy

A no-show fee applies if the driver waits longer than 10 minutes and the customer is unresponsive. Drivers are required to attempt at least two contact methods (e.g., call & text) before marking a no-show. 3.2 Driver No-Show Policy

If a driver fails to arrive at the pickup location without canceling through the app, they may be subject to suspension or removal from the HAULa platform. 4. Exceptions & Special Circumstances

Severe weather, accidents, or unavoidable delays may exempt cancellation fees at HAULa’s discretion. First-time cancellation disputes may be eligible for one-time courtesy waivers on a case-by-case basis. 5. Modifications to this Policy

HAULa reserves the right to modify this cancellation policy at any time. Continued use of the HAULa platform constitutes acceptance of any updates. Please refer to HAULa’s Terms of Service for additional information regarding this policy.

For questions or disputes, please contact HAULa Support at admin@haula.app

Community Guidelines

Last Updated: March 1, 2025

Welcome to HAULa! Our platform connects customers needing transport services with drivers. To create a safe, reliable, and respectful community, we require all users to follow these Community Guidelines. Violation of these guidelines may result in warnings, suspension, or removal from the HAULa platform.

1. Respect & Professionalism

We expect all users—customers and drivers—to treat each other with respect. This includes:

• Respectful Communication: No harassment, hate speech, discrimination, threats, or verbal abuse. • No Aggressive or Disruptive Behavior: Avoid confrontations, arguments, or any conduct that may escalate tensions. • Honest Interactions: No misrepresentation of identity, haul requests, or vehicle information.

2. Safety & Compliance

HAULa prioritizes safety for all users. Please follow these guidelines:

• Obey Traffic & Road Laws – Speed limits, seatbelt use, and traffic signals must be followed. • Use Proper Equipment – drivers must use the correct securing straps, tie-downs, or safety tools for transporting items. • Safe Pickups & Drop-Offs – No blocking traffic, using unsafe loading zones, or forcing unsafe driving maneuvers. • No Drugs, Alcohol, or Impairment – Driving or hauling under the influence of drugs or alcohol is strictly prohibited.

• Drivers & Haulers: You must maintain valid licenses, insurance, and vehicle registrations. • Customers: Be honest about haul sizes, weight limits, and potential hazards.

• Failure to meet these safety standards may result in immediate suspension from the platform.

3. Cancellations, No-Shows & Fair Use

• Customers: Be ready at the agreed pickup time. Excessive cancellations or no-shows may result in fees or account restrictions. • Drivers/Haulers: Frequent cancellations or no-shows without valid reasons may result in warnings or suspension.

• Fraudulent or deceptive behavior, such as misrepresenting haul details or refusing to pay, will lead to account termination and possible legal action.

4. Clean & Well-Maintained Vehicles

• Drivers: Your vehicles should be clean, safe, and in working condition at all times. • Customers: Do not leave excessive mess in drivers’ vehicles or equipment. Additional fees may apply for cleaning.

5. Payment & Fair Pricing

• All payments must be processed through the HAULa platform. Cash transactions outside the app are prohibited. • Customers: Unauthorized chargebacks or payment fraud will result in account suspension. • Drivers: Attempts to overcharge customers outside the platform will lead to immediate removal.

6. Prohibited Conduct & Banned Items

• Illegal Activities & Dangerous Behavior

No physical violence, harassment, or threats of any kind. No theft, vandalism, or intentional damage to property. No discriminatory behavior based on race, gender, religion, disability, or other protected characteristics. • Prohibited Items for Transport HAULa does NOT allow the transportation of the following: • Illegal substances (drugs, unlicensed firearms, etc.) • Hazardous materials (explosives, toxic chemicals, etc.) • Live animals

• Stolen goods

7. Reporting Issues & Violations

If you encounter an issue, report it through the HAULa app or contact our Support at contact@haula.app • All reports or violations will be taken seriously and could lead to legal action.

8. Consequences for Violating These Guidelines

HAULa enforces these guidelines strictly. Violations may result in: • Warnings for minor infractions. • Temporary account suspension for repeated violations. • Permanent removal from HAULa for severe or multiple violations.

• HAULa reserves the right to modify these Community Guidelines at any time and terminate any account on the HAULa platform at any time.

Continued use of the platform means acceptance of the latest guidelines.

By using HAULa, you agree to treat all users with respect, ensure safety, and follow these guidelines. Let’s build a safe, fair, and professional community together!

Please refer to HAULa’s Terms of Service for additional information regarding this policy.

Referral Program Policy

Last Updated: March 1, 2025

1. Overview

The HAULa Referral Program (“Program”) rewards existing users for referring new customers or new drivers to the HAULa platform. By participating in the Program, you agree to the terms outlined in this Referral Program Policy, which is incorporated into the HAULa Terms of Service.

2. Eligibility

• The Referral Program is open to all active HAULa users with an account in good standing. • Users can refer:

New Customers (who request a haul or ride for the first time). New Drivers (who complete their first job through HAULa). • Referred users must be new to HAULa and not have an existing or duplicate account. • Ineligible Users:

Existing HAULa customers or drivers. Users who create multiple accounts to exploit referral bonuses. Employees, contractors, or affiliates of HAULa. 3. How the Referral Program Works

3.1 Customer Referrals

Referrer Reward: When a new customer signs up with your referral code and completes their first haul, you earn a credit or cash reward. Referred Customer Reward: The new customer receives a discount on their first haul/ride. Reward Amount: Specified in the HAULa app and may vary by location and promotion period. 3.2 Driver Referrals

Referrer Reward: When a new driver signs up with your referral code, gets approved, and completes their first haul, you receive a cash bonus. Referred Driver Reward: The new driver may receive a sign-up bonus after completing a specified number of jobs. Reward Amount & Conditions: Published in the HAULa app and subject to change. • Note:

Referrals must be tracked using the official referral link or code provided in the HAULa app or emailed. Rewards are typically issued within 7-14 days after the completion of the referred user’s first qualifying haul. Please contact HAULa at contact@haula.app if you believe there is a discrepancy with the rewards. 4. Restrictions & Fraud Prevention

To maintain fairness, the following actions are strictly prohibited: • Creating fake or duplicate accounts to claim referral rewards. • Using automated scripts, bots, or spam tactics to distribute referral links. • Referring users who do not intend to use the HAULa platform. • Engaging in misleading or deceptive marketing practices. • Posting referral codes on paid advertising platforms (e.g., Google Ads, Facebook Ads). • Reselling, transferring, or exchanging referral rewards for cash outside of HAULa.

• Violating these terms may result in:

Cancellation of rewards. Suspension or termination of HAULa accounts. Legal action for fraudulent activities. 5. Reward Payment & Expiration

• Earnings & Payouts

Rewards may be credited to your HAULa account or issued via direct deposit. Cash bonuses may be subject to minimum payout thresholds. HAULa reserves the right to delay or withhold rewards if fraud is suspected. • Expiration

Referral bonuses must be used within 90 days of issuance. Unused or expired credits will not be refunded or extended. 6. Program Changes & Termination

HAULa reserves the right to modify or discontinue the Referral Program at any time, with or without notice. If the Program is terminated, any pending rewards will be honored if earned before termination. 7. Dispute Resolution

Any disputes regarding referral rewards must be reported to HAULa within 30 days of the reward issuance date. HAULa’s decision on referral disputes is final and binding. 8. Contact Us

For questions or issues related to the HAULa Referral Program, please contact HAULa at contact@haula.app

By participating in the HAULa Referral Program, you agree to these terms. Let’s build a stronger HAULa community together!

Please refer to HAULa’s Terms of Service for additional information regarding this policy.

Anti-Discrimination Policy

Last Updated: March 1, 2025

1. Purpose

HAULa is committed to fairness, inclusion, and respect for all users. Discrimination of any kind is strictly prohibited. This policy applies to customers, drivers, and HAULa employees and is enforced to create a safe, professional, and welcoming environment for everyone.

• Zero-Tolerance Policy: Discrimination in any form may result in account suspension, permanent removal, or legal consequences.

2. Prohibited Discriminatory Conduct

All users are expected to treat each other with respect and fairness regardless of differences.

2.1 Protected Characteristics

Users may not discriminate against any person based on:

Race, ethnicity, or national origin Religion or religious beliefs Gender, gender identity, or gender expression Sexual orientation Disability or medical condition Age Marital or family status Pregnancy status Veteran status 2.2 Prohibited Actions

• Refusing service based on a protected characteristic. • Denying access to rides or hauls due to personal biases. • Using slurs, offensive language, or hate speech in interactions. • Targeting or harassing individuals based on identity. • Rating manipulation based on bias or personal prejudice. • Discriminatory preferences (e.g., “I don’t transport tems from [specific background]”).

• HAULa’s Commitment:

All users must be treated equally. Every individual deserves access to services without fear of bias. 3. Accessibility & Disability Accommodations

HAULa supports inclusion for users with disabilities and expects compliance with accessibility laws.

4. Reporting & Investigations

HAULa encourages immediate reporting of discriminatory behavior to maintain a fair and respectful environment.

4.1 How to Report Discrimination

• In-App Reporting: Use the “Report an Issue” feature in the HAULa app. • Email HAULa Support: contact@haula.app with details of the incident.

4.2 Investigation Process

Reports are taken seriously. HAULa will conduct a thorough investigation and take appropriate action. Verified violations may lead to warnings, temporary suspensions, or permanent bans. • False Reports: Submitting fraudulent or misleading discrimination reports is a violation of HAULa’s policies and may result in account suspension.

5. Consequences for Violating This Policy

• First-time violations may result in warnings or required training. • Repeated or severe violations may result in permanent account removal. • HAULa reserves the right to report serious cases to legal authorities and remove or disable accounts.

• Discrimination has no place at HAULa. By using the HAULa platform, you agree to follow this policy and contribute to a respectful community.

For further questions, contact HAULa at contact@haula.app

Please refer to HAULa’s Terms of Service for additional information regarding this policy.

Privacy Policy

Last Updated: March 1, 2025

RFC Concepts LLC dba HAULa (“HAULa,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use the HAULa app, website, and services.

By using the HAULa platform, you agree to this Privacy Policy and the processing of your data as described below.

1. Information We Collect

We collect different types of information to provide and improve the HAULa platform.

1.1 Information You Provide to Us

• Account Information – Name, email, phone number, profile photo, payment details, and driver/hauler license details. • Trip & Haul Details – Pickup and drop-off locations, ride history, trip feedback. • Support Requests – Any information you provide when contacting customer support.

1.2 Information We Collect Automatically

• Location Data – Real-time GPS data from your device when using HAULa (required for haulers/drivers). • Device Information – IP address, operating system, browser type, and device identifiers. • Transaction Details – Payment amounts, trip fares, tips, and refund requests. • Usage Data – App interactions, login activity, and platform engagement.

1.3 Information from Third Parties

• Background Checks – If you sign up as a hauler/driver, we may collect background and driving record checks. • Payment Providers – Information from Stripe, PayPal, or other processors for transactions. • Marketing Partners – Data from referral programs or third-party ad services.

2. How We Use Your Information

We use the collected data to:

• Provide and operate the HAULa platform (matching riders with haulers/drivers). • Process payments, issue refunds, and detect fraudulent transactions. • Improve customer service and support inquiries. • Ensure safety, verify driver/hauler credentials, and conduct background checks. • Personalize offers, promotions, and advertisements. • Comply with legal requirements and law enforcement requests.

• We do not sell your personal data.

3. Sharing & Disclosure of Your Information

We may share your information under the following conditions:

3.1 With Other Users

Customers receive: Hauler/driver name, vehicle details, and estimated arrival times. Drivers receive: Customer names and pickup/drop-off locations. 3.2 With Service Providers & Third Parties

We work with third-party vendors who help us process payments, conduct background checks, analyze platform usage, and provide customer support.

• These third parties are contractually required to protect your information and use it only for HAULa-related services.

3.3 For Legal & Safety Reasons

We may disclose information to law enforcement, government authorities, or legal advisors if:

Required by law, subpoena, or legal process. Necessary to protect our rights, users, or the public from harm or fraud. Needed to investigate violations of our Terms of Service or Community Guidelines. 4. Data Retention & Deletion

We retain personal data only as long as necessary for: • Legal compliance • Fraud prevention • Account activity and service functionality

• User Request for Deletion: You can request account deletion by contacting HAULa (contact@haula.app). Some data may be retained for regulatory or legal reasons.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

5.1 California Residents (CCPA Rights)

Under the California Consumer Privacy Act (CCPA), you may:

Request to know what personal data HAULa has collected. Request deletion of personal data. Opt out of data sharing for advertising purposes. • To exercise your rights, contact HAULa at contact@haula.app

5.2 European Union Residents (GDPR Rights)

Under the General Data Protection Regulation (GDPR), you have the right to:

Access, correct, or delete your personal data. Object to data processing or request data portability. Withdraw consent for data collection. • If you wish to exercise GDPR rights, email us at contact@haula.app

6. Cookies & Tracking Technologies

We use cookies, tracking pixels, and analytics tools to improve user experience.

• Types of cookies we use:

Essential Cookies: Required for app functionality. Analytics Cookies: Help us understand usage trends. Advertising Cookies: Deliver relevant promotions. • You can manage cookie preferences in your browser settings.

7. Data Security

We take security seriously and use encryption, firewalls, and access controls to protect user data.

However, no online platform is 100% secure. If you believe your data has been compromised, contact HAULa immediately.

• We will notify users of any security breaches affecting personal data.

8. Children’s Privacy

• HAULa is not intended for children under 16. If we discover a user under 16 has created an account, we will delete the account immediately.

Parents or guardians may contact HAULa to request deletion of a minor’s data.

9. Changes to This Privacy Policy

We may update this policy from time to time. We will notify users of major changes through the HAULa app or email.

• Continued use of the HAULa platform constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions, requests, or concerns, contact:

• Email: contact@haula.app

• By using HAULa, you acknowledge and agree to this Privacy Policy.

• Protecting your privacy is our priority. Thank you for choosing HAULa!

Driver Addendum

Last Updated: March 1, 2025

This Driver Addendum (“Addendum”) is incorporated by reference into the HAULa Terms of Service and constitutes a legally binding agreement between HAULa and you (“Hauler” or “Driver”). By accepting trips or hauls via the HAULa platform, you agree to comply with the terms outlined in this Addendum.

1. Independent Contractor Relationship

You acknowledge that you are an independent contractor and not an employee, agent, or representative of HAULa. You control your own schedule, routes, and vehicle; HAULa does not set work hours or assign mandatory trips. Nothing in this Addendum shall be interpreted as creating an employment relationship between you and HAULa. • You are responsible for:

Providing your own vehicle and necessary equipment. Covering all business expenses (e.g., fuel, maintenance, insurance). Determining which hauls or trips you accept. • Prohibited:

Representing yourself as a HAULa employee. Seeking worker benefits (e.g., unemployment insurance, health benefits) from HAULa. 2. Vehicle & Equipment Requirements

• All vehicles used on the HAULa platform must:

Be legally registered and insured under state and federal laws. Pass all required safety inspections and be in good working condition. Be suitable for the type of transport requested (e.g., trailers for heavy or large loads). • Required Equipment for Haulers:

Tie-down straps, securing devices, and any necessary safety gear. A valid commercial driver’s license (CDL) if legally required for hauls. Compliance with state weight limits and cargo safety regulations. 3. Insurance & Liability

3.1 Required Coverage

You must maintain valid auto insurance at all times. Your insurance must meet or exceed state minimum liability requirements. If transporting commercial loads, you may need commercial auto insurance. • HAULa reserves the right to request proof of insurance at any time.

3.2 Liability for Damages

You assume full responsibility for the safety of the cargo during transport. You must secure all transported items to prevent loss, theft, or damage. You agree to indemnify HAULa against any claims arising from negligence, accidents, or failure to comply with safety laws. • HAULa does not provide insurance coverage for damages to personal vehicles, personal injuries, or third-party claims related to accidents.

4. Payment & Fees

4.1 Driver Earnings

You will receive a base fare plus additional compensation based on distance, time, and haul type. Customers may provide optional tips, which you keep 100%. HAULa retains a service fee (percentage-based) from each trip, which will be available on the Cities page that will explain rates for a given location or market. 4.2 Payout Schedule

Payments are processed weekly via direct deposit. If a payment dispute arises, you must contact HAULa Support within 7 days of the transaction. 5. Cancellations & No-Show Policy

Customers may cancel a trip, but cancellation fees apply if canceled after a set period of time after driver’s acceptance. If a customer does not show up within 10 minutes, you may mark them as a no-show and receive a partial payment. Repeated cancellations by drivers without valid reasons may lead to temporary suspension or removal. 6. Prohibited Conduct & Policy Compliance

You agree not to: • Transport prohibited items (e.g., drugs, weapons, hazardous materials). • Engage in fraudulent or deceptive behavior (e.g., inflating trip times). • Allow unauthorized passengers in your vehicle during a haul. • Use alcohol or drugs while providing services. • Discriminate against any customer based on race, gender, disability, or other protected characteristics.

7. Compliance with Laws & Regulations

You must: • Follow all local, state, and federal transportation laws. • Maintain a valid driver’s license and registration. • Adhere to state-mandated weight limits and cargo transport safety rules.

• Failure to comply with laws may result in immediate removal from HAULa.

8. Termination & Account Deactivation

• HAULa reserves the right to suspend or permanently deactivate your account if:

You violate HAULa’s Terms of Service or Community Guidelines. You engage in fraudulent activity or unsafe driving practices. Your insurance coverage lapses or you fail to provide required documentation. • You may voluntarily deactivate your account at any time by contacting HAULa.

9. Dispute Resolution & Arbitration

All disputes between you and HAULa must be resolved through binding arbitration. You waive the right to file lawsuits or participate in class actions. Arbitration will be handled per the Dispute Resolution clause in the HAULa Terms of Service. • Drivers may opt out of arbitration within 30 days of agreeing to this Addendum by submitting written notice to contact@haula.app

10. Updates to This Addendum

HAULa reserves the right to modify this Addendum at any time. Continued use of the HAULa platform after an update constitutes acceptance of the revised terms.

Acknowledgment & Agreement

By using HAULa as a Hauler or Driver, you acknowledge and agree to this Addendum.

• Welcome to HAULa! Drive Safe.

Please refer to HAULa’s Terms of Service for additional information regarding this policy.